Scheduling

We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment or you may be charged a cancellation fee of $50.

A credit card will be required to reserve the appointment. Please respect our scheduling policy by keeping appointments whenever possible and providing a minimun of 24 hours notice when canceling or rescheduling appointments. Your services are guaranteed reservations reserved for you, a cancellation or missed appointment fee will be charged $50 for services more than $50 and the entire cost of the service if less than $50. Any vouchers, discounts, promotions will be forfeited and these fees will be charged if there is less than a 24-hour notification of canceling or rescheduling an appointment, no-show or missed appointments.

Chargebacks

Customers agree not to use chargebacks as the primary method of dispute resolution when other options are available. Customers are explicitly not entitled to chargebacks on missing orders marked "Delivered" by carriers if they did not select Signature Confirmation as the shipping method.

Adverse Reactions

We do not offer refunds, even in the case of adverse reactions. If you have an adverse reaction to a product, we recommend you stop using it immediately and schedule a consultation to review your skin and adjust your skincare regimen.

Refund Policy

AG Skincare Experts does not offer any refunds or returns under any circumstances whatsoever. This applies to both services and/or products. You may not obtain a credit for Aging Gracefully Skincare Experts nor apply your total amount towards any other products or services at Aging Gracefully Skincare Experts. Products that leave our building may not be returned back to our building under any circumstances. We reserve the right to uphold this policy.